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8 hace meses

I recently booked a trip with this company and fou...

I recently booked a trip with this company and found the overall experience to be satisfactory. The website was user-friendly, making it easy to browse through their offerings and book my trip. The customer service was average; my inquiries were addressed promptly, but the interactions lacked a personal touch. The trip itself was well-organized, and the transportation was comfortable, but there were some hiccups in terms of timing that could have been better communicated. The tour guide was knowledgeable, but the commentary felt a bit rehearsed. Overall, it was an okay experience, and I would consider using this company again for future trips, but I hope to see improvements in the level of personal engagement and communication.