They don't care about customer satisfaction.
After living in my Lemel Homes home for 5 years, I still get a little angry at the thought of how unethical and horrible they were. Some of the issues that came up early on were that they never removed their markup from my work and that of my own sub-contractors, meaning I paid over $10k for them to do nothing but provide a quote. Other issues include foundation cracks shortly after construction that they refused to fix, paint on stained trim due to trim being installed first, refusing to fix the paint on trim correctly and preforming the laziest "industry standard" repair. Roughly 1/3 of my rounded corners have cracks that weren't repaired. The main issue is that I was served a cease and desist letter for telling the truth online. They know exactly how to quell any negativity instead of fixing the problem. Lastly, it wasn't until roughly 3 years in that I started doing wall touchups due to having kids. After attempting to clean the dirt off the walls, I realized that the house(minus bathrooms) was painted with flat paint. I've never had an issue cleaning messy walls until now. What builder paints living area walls with flat paint. One more issue that makes me regret using Lemel Homes. With how fluently they get away with being unethical and shady, they clearly do this quite often. Oh, and by the way, to prevent their lawyers from circling overhead, this review is my opinion.