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kddi evolva inc. - Proporcionar servicios de comunicación de alta calidad.
kddi evolva inc. es una subsidiaria del Grupo KDDI, que ofrece una amplia gama de servicios de comunicación a sus clientes en todo Japón. La empresa ha estado en funcionamiento durante varios años y se ha establecido como uno de los principales proveedores de servicios de call center/contact center, servicios BPO, soluciones omnicanal y soluciones de TI.
El enfoque principal de la empresa es brindar servicios de comunicación de alta calidad que ayuden a las empresas a mejorar la experiencia del cliente (CX) y lograr sus objetivos. Con un equipo de profesionales experimentados que dominan los idiomas inglés y japonés, Kddi evolva inc. puede satisfacer las necesidades de clientes nacionales e internacionales.
Servicios de centro de llamadas/centro de contacto
Los servicios de call center/contact center de Kddi evolva inc. están diseñados para ayudar a las empresas a administrar sus interacciones con los clientes de manera efectiva. La empresa brinda manejo de llamadas entrantes/salientes, soporte por correo electrónico, soporte por chat, administración de redes sociales y otros servicios relacionados que permiten a las empresas brindar asistencia oportuna a sus clientes.
Servicios BPO
Los servicios BPO (Business Process Outsourcing) de Kddi evolva inc. están destinados a ayudar a las empresas a optimizar sus operaciones mediante la externalización de funciones secundarias, como la entrada de datos, el procesamiento de documentos, el procesamiento de nóminas, etc., a los profesionales calificados de la empresa.
Soluciones omnicanal
Las soluciones omnicanal de Kddi evolva inc. permiten a las empresas brindar experiencias de cliente perfectas a través de múltiples canales, como llamadas telefónicas, correos electrónicos, chats o plataformas de redes sociales como Facebook o Twitter. Al integrar estos canales en una sola plataforma con capacidades analíticas avanzadas para rastrear las interacciones de los clientes en todos los puntos de contacto en tiempo real, ayuda a las empresas a obtener información sobre cómo pueden mejorar la CX.
Soluciones de TI
Las soluciones de TI de Kddi evolva inc. incluyen un servicio de desarrollo y mantenimiento de software que ayuda a las empresas a desarrollar aplicaciones de software personalizadas diseñadas específicamente para sus necesidades comerciales, al mismo tiempo que proporciona servicios de soporte y mantenimiento continuos.
Conclusión
kddi evolva inc. es una empresa que proporciona servicios de comunicación de alta calidad a empresas de todo Japón. Con su enfoque en la experiencia del cliente, la empresa se ha establecido como un proveedor líder de servicios de call center/contact center, servicios BPO, soluciones omnicanal y soluciones de TI. El equipo de profesionales experimentados de la empresa domina los idiomas inglés y japonés, lo que la convierte en un socio ideal para clientes nacionales e internacionales.
k-evolva.com
