Esmeralda Galindo

Repaso de Sherman abrams laboratory inc

I recently received a copay bill for tests that we...

I recently received a copay bill for tests that were never ordered by my doctor. My insurance has already covered its part for the tests in question. To address this issue, I initially reached out via email, attaching my test results and explaining that a particular blood test was not ordered by my doctor.

In response, I received an email from Julia stating, "Doctor's office ordered tests 993 Phlebotomy Care entity (General) and 1109 Urine culture and Sensitivities. For test 993 - this is a generic name of the test in the SAL system. If you have any questions, please contact AM/PM Urgent Care. Thank you, Julia."

In my follow-up email, I attached the Doctor's request form and the test results, both of which clearly indicated that only one test had been ordered. Unfortunately, I have not received any further response from the office.

Despite numerous attempts to resolve this matter, including multiple calls to the customer service department, I have been consistently transferred to the billing department. Regrettably, my calls have gone unanswered, and even messages left have not been returned. This experience has left me frustrated and dissatisfied with the lab's customer service and overall conduct.